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Expert Guide to Managing Online Meetings

(Joanna Rotary) #1

  • Why do leaders need to manage group dynamics?

  • Groups are essential to human experience

  • What are Group Dynamics and how to use them?

  • Leadership roles and managing meetings

  • The importance of starting well – the leader’s introduction

  • Introductory exercises: ‘icebreakers’

  • Introductory exercises for business and training



    1. Pre-tasking – a time saver and introduction





    1. Objectives, and/or Questions and Challenges





    1. What you can bring to the meeting?





    1. Sharing (can be business-like or informal)





    1. One word





    1. One question





    1. Secrets of success





    1. Opening gift





    1. Show and tell (for video meetings)





    1. Uploading /whiteboard icebreakers





    1. Guess the desk





    1. Avoid....



  • Informal icebreakers



    1. To set up a personal sharing dynamic in the group





    1. Online scavenger hunt





    1. Warm-up/energiser: Looking Around





    1. Small talk/informal chat



  • Techniques for managing people



    1. Managing senior stakeholders





    1. People who take more than their share of voice





    1. People who dominate because they know a lot





    1. Parking off-topic issues



  • 21 Just a minute



    1. People who are persistently negative, cynical or make jokes





    1. The quiet /unengaged



  • Managing Conflict



    1. Dealing with early challenges





    1. Challenges to the leader in a workshop





    1. Structured rounds to develop group thinking on an issue





    1. Validate or change the (informal) roles





    1. Define ‘fat words’ or nominalisations



  • How to keep participants engaged



    1. Promote active listening





    1. Chunk the program



  • Planning online workshops



    1. Software options for workshops





    1. What you need to consider when planning an online workshop





    1. Basic planning process for workshops





    1. Fit your plan around group process





    1. Outlining a ‘day plan’





    1. Three step checklist for workshop planning



  • Taking Face to Face (F2F) Training Online



    1. Avoid Zoom gloom





    1. An example plan





    1. How does it work in practice?



  • Brainstorming and Creative Problem Solving



    1. What is CPS (Creative Problem Solving)?





    1. The 5 Whys – getting to the root cause of a problem





    1. Fishbone or Ishekawa Diagram





    1. PEST or PESTLE analysis





    1. SWOT or SLOT Analysis





    1. Step by step classic Brainstorming





    1. de Bono’s Six Hats – creativity and people management





    1. The Delphi Technique for idea generation and problem solving



  • Tools for coming to Decisions



    1. Plus - Minus - Interesting





    1. Pass the Buck





    1. Pain or Gain





    1. Five ‘L’ Straw Poll





    1. I Could Live with It





    1. NUF Test – New, Useful, Feasible (insert own criteria)



  • Online Qualitative Research



    1. Benefits and drawbacks of doing qualitative research online





    1. Choosing the method and platform





    1. Setting up online focus groups/depth interviews in video





    1. Setting up online focus groups in chat





    1. Using asynchronous online platforms and tools





    1. Getting the best from an insight community





    1. Projective and enabling techniques that work well online



  • Finishing well: meetings/ training/workshops



    1. Summarising





    1. Creating an action plan





    1. Action Prompts (tailor your own version)





    1. Learning Contract/Action contract





    1. Transfer of Learning – Letter to my Boss





    1. Wish You Were Here (follow up)





    1. Workshop Closing Ritual: Gifts





    1. Group Photo and summary of key findings





    1. One Breath Feedback





    1. Email Feedback



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