The John Adair Handbook of Management and Leadership

Chapter 9: Personal reminders and thoughts worth thinking 223

‘Reading

is to the

mind

what

exercise

is to the

body.

’

English Proverb

‘The major mistake in communication is to believe

that it happens’. George Bernard Shaw

‘In good communication, people should be in no doubt

that you have reached aconclusion.’

John Adair and Neil Thomas