Features
MANAGEMENT
SPRING 2019 : THE ART OF CHANGE
6
Harnessing Behavioural
Insights: A Playbook
by B. Feng, J. Oyunsuren, M. Tymko,
M. Kim and D. Soman
Some of the smartest organizations
are moving behavioural insights up
the value chain, embedding them into
their design and delivery processes.26
Leadership Forum: Behavioural
Approaches to Diversity
Compiled by Karen Christensen
The world’s leading thinkers on
diversity and inclusion recently
converged at Rotman. Read highlights
from the ‘BAD’ Conference.20
In Defense of Troublemakers:
The Power of Dissent
by Charlan J. Nemeth
Consensus, while comforting
and harmonious, often leads to
bad decisions. Authentic dissent
can be a powerful antidote.In your quest for change, you will encoun-
ter two kinds of people: goalkeepers
and gatekeepers. That according to
Beth Comstock, Nike board member
and former Vice Chair of GE Business
Innovations. Goalkeepers will help
you accomplish your goals, while gate-
keepers will stubbornly guard the status
quo. Comstock recently spoke at the
Rotman School about her book, Imagine
It Forward: Courage, Creativity and
the Power of Change. On page 56, she
describes The Age of Emergent Change,
providing advice and hard-earned
lessons for making change happen.