Rotman Management – April 2019

rotmanmagazine.ca / 79

Attributes of a Powerful Question

Amy Edmondson is the Novartis Professor of Leadership and

Management at Harvard Business School and author of The

Fearless Organization: Creating Psychological Safety in the Work-

place for Learning, Innovation and Growth (Wiley, 2018). She

has been recognized by the biannual Thinkers50global rank-

ing of management thinkers in 2011, 2013, 2015 and 2017 and was honoured

with its Talent Award in 2017.

• Generates curiosity in the listener


• Stimulates reflective conversation


• Is thought-provoking


• Surfaces underlying assumptions


• Invites creativity and new possibilities


• Generates energy and forward movement


• Channels attention and focuses inquiry


• Evokes more questions

is true whether you work in financial services or on the front-

lines of manufacturing, where highly sophisticated computer

programming is helping to guide the work. And yet, quite often,

managers operate with a mindset that was appropriate in the

industrial era, when work was highly observable, could be ob-

jectively assessed and was largely individually accomplished.

When you violate those assumptions — when the work is more

collaborative and subjective in nature, and it is far more difficult

to observe whether people are really engaged and motivated to

achieve excellence — it is more critical than ever for the genius

that lies inside of people’s heads to be expressed and shared.

WHO ARE WE?

Impact Consulting Group is an MBA student-led management

consulting firm. We deliver affordable, innovative solutions and add

value to a wide variety of clients while leveraging our professional

experience and MBA knowledge.

At Impact, we work with a limited number ofclients at a time, which

enables us to workclosely with each client and deliver high-quality

tailored solutions.

With access to the extensive resources and knowledge base of Rotman

and the broader University of Toronto community, we have been

successfully delivering engagements since 1972.

WHAT DO WE DO?

x Corporate Planning & Development

x Performance Improvement

x Marketing Strategy

It’s where you’re going that counts,

Let us help you get there!

Let’s start a new project together!

Contact us: +1 (416) 978-4343 [email protected] http://www.impactconsultinggroup.ca