The_Essential_Manager_s_Handbook

DEFINING COMMUNICATION / 239 REDUCE NOISE The ultimate success of the communication process depends to a large degree on overcom ...

240 / UNDERSTANDING COMMUNICATION SKILLS Overcoming barriers Unblocking your communications The information we receive about the ...

Ensuring understanding Communication is more than sending and receiving messages; if the message has been delivered but not unde ...

242 / UNDERSTANDING COMMUNICATION SKILLS Communicating at work Tailoring your approach Several factors alter the way we look at ...

COMMUNICATING AT WORK / 243 Matching the culture All communication must work within an organization’s culture. The accepted appr ...

244 / UNDERSTANDING COMMUNICATION SKILLS Planning your speech Choosing your approach The choices you make, from the content of t ...

PLANNING YOUR APPROACH / 245 GET TO KNOW YOUR AUDIENCE It’s all too easy to stereotype an audience, especially when you are work ...

246 / UNDERSTANDING COMMUNICATION SKILLS Understanding your audience Who are these people you’re communicating with? What do you ...

PLANNING YOUR APPROACH / 247 of the average business executive’s week is spent in meetings and presentations 37 % In focus GENDE ...

248 / UNDERSTANDING COMMUNICATION SKILLS Socioeconomic factors For certain forms of communication, knowing the economic status a ...

PLANNING YOUR APPROACH / 249 MANAGE EXPECTATIONS Always let your audience know what to expect, and deliver what you promise, nev ...

250 / UNDERSTANDING COMMUNICATION SKILLS Matching the message Hitting the right knowledge level A thorough knowledge of what you ...

MATCHING THE MESSAGE / 251 >>^ Knowing as much as you can about who will read or hear your words >>^ Tailoring your ...

252 / UNDERSTANDING COMMUNICATION SKILLS Choosing your medium Learning to ignore instinct Many managers choose a form of communi ...

CHOOSING YOUR MEDIUM / 253 Speaking provides a richer context— it includes the use of nonverbal cues and allows for more emotion ...

Two of the most important skills for a manager, and often also the most daunting, are to stand up in front of an audience and de ...

Delivering your speech Becoming a better writer WRITER Improving your confidence CONFIDENCE Developing visual support SUPPORT DE ...

256 / SPEAKING AND WRITING Planning your speech Defining substance and style When it comes to giving a speech, content is king. ...

PLANNING YOUR SPEECH / 257 CASE STUDY PREPARING TO SUCCEED Elizabeth Allen, chief communications officer of the international of ...

258 / SPEAKING AND WRITING Preparing your speech Once you have a clear picture in your mind of why you are giving the presentati ...