The_Essential_Manager_s_Handbook

278 / SPEAKING AND WRITING

High open rates:

more than 90

percent of texts

are opened and

read by recipients

Developing good email habits

Don’t check your email constantly. Check it at regular

intervals, such as first thing in the morning, once after

lunch, and again before going home. Be disciplined about

your email management. Aim to handle each message

just once. If it’s unimportant or irrelevant, hit the delete

key. If you spend more than three hours a week sorting

ESTABLISH A RESPONSE TIME

If you usually respond to email

messages immediately, people grow

to expect an immediate response,

and become annoyed if you differ

from this. The rule of thumb in

business is to respond to emails by

the end of the same day. If it’s really

urgent, use the telephone instead.

Tip

through junk mail, you have

a problem and need to

reorganize your system.

If a message is something

you’ll need to respond to,

decide whether to do it now

or later, when you will have

the time and information

you need. Once you have

responded, move the

message out of your inbox

and into an archive folder.

An inexpensive way

to reach out to

customers

Advantages

of text

communication

US_278-279_Using_Email_and_Texts.indd 278 30/05/16 3:04 pm