The_Essential_Manager_s_Handbook

INDEX / 461

7-38-55 rule 341 shoes 337 sight-lines 339 skills analysis 174–175 chairing meetings 194–195 coaching to improve 444–445 cognitive 450–451 dealing with difficult people 196–197 decision-making see decision-making effectiveness 200–217 job design 34–35 leadership 228 listening 216–217 meetings 192–193 networking 220–225 new job 228–231 reading 200–201 teaching 52–53 time management 186–191 Skype, teleconferences 310 slides 341 small numbers bias 417 SMART goals 32–33 objectives 120–121 social awareness, emotional intelligence (EI) 21 complexity 433 needs 47 skills 450 socializing 392 socioeconomic factors 248 sound bites 362 South American negotiations 442–443 speeches confidence building 264–265 delivering 266–267

planning 256–259 preparing 258–259 teleconferences 311 visual support 260–263 writing 268–273 see presentations stability, maintaining 138 stages of leadership 157–159 stakeholders and change 138–139 inclusion of 375, 425, 436 key 111 relationships with 108–111 trust building 148–149 standing up 358 Staples 257 Starbucks 61, 316 status, of audience 248 stereotypes audience 245 as barriers 241 sticky notes 328 stories 332 learning from 108–111 storyboards 328 strategic thinking 86 strategy bargaining 397 dilemma 370 exit 372, 415 group 428–429 tailoring 375 stress 346–347 stress management 125, 127, 136, 157 structure design 376–381 structure and form 328–333 Stuart, John 317 style, adapting 242–243 styles of negotiation 384–385 subcultures 301

substance, in speeches 256 success celebrating 136 confidence improvement 148–149 energizing skills 94, 114, 140–143 entrepreneurial, learning from 150–153 and key stakeholders 111 maps 181, 182–183 visualizing 338, 347 see coaching; vision summaries report writing 280, 281 teleconferences 311 websites 305 sunk costs 400–401, 450 support groups 29 supporting evidence 258, 259 SWOT analysis 175 symbols, of vision 148

T tactical thinking 86 tactics, competitive 384–385, 422–423 targeted communication 248–249 targets 112, 138, 146–147 tasks job design 34–35 see prioritizing tasks teaching skills 52–53 team communication briefings 288–289 conflict management 292–295 effective listening 284–285

US_452-463_Index.indd 461 01/06/16 11:55 am

The_Essential_Manager_s_Handbook

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