The_Essential_Manager_s_Handbook

INDEX / 463

writing

business letters

274–275

clarity 269

clichés and jargon

271

cover letters 280

emails and texts

276–279

form letters 275

grammar 271, 272–273

improving 268–271

as permanent record

252

reader’s needs, meeting

272

reports 280–281

right order 270

social media sites

307

websites 304–305

written agreements

425

X-style and Y-style

managers 24–25

leading through 92–93,

164

managing change

68–69

recognizing 159

symbols of 148

vision statements 181

visual aids 260–263,

328

briefings and meetings

289

visualization

assertiveness 23

goal setting 172–173

visualizing success 338,

347

vividness bias 417

voice 346, 348–349

brand development

177

tone of 341, 348, 352,

358

W X

Walmart 289, 316

warming-up 346

weaknesses, analysis of

175

weak position, negotiating

from 402–403

websites 304–305

weighted assessments

134–135

whole brain negotiation

388–389

why, explaining 92

win-lose style 384–385,

391, 422–423

winner’s curse 416

winning coalitions 434

win-win deals 384,

390–391, 420, 447

words see language

work, communication at

242–243

work-life balance 126–127,

214

US_452-463_Index.indd 463 01/06/16 11:55 am