30 NEWSWEEK.COM NOVEMBER 01, 2019
BEST CUSTOMER SERVICEin the course of a day, there are any number of interactions
that can darken your mood. One thing that brightens it? Dealing with
a company that treats you respectfully, one that prioritizes your needs
and knows how much you value your time. They expect to accommo-
date you—not the other way around. Some companies are particularly
good at nurturing their relationships with customers. And even as more
and more retail jobs become automated, treating con-
sumers well is still a key factor in business success.
For the second year in a row, Newsweek partnered
with Statista Inc., the respected global data-research
firm, to uncover and highlight the Best Customer
Service Companies 2020. Our ranking recognizes
480 companies in 160 retail categories. These com-
panies work for you. Ơ NANCY COOPER, Global Editor-in-Chief
Ơ The 2020 America’s Best
Customer Service rankings were
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than 20,000 U.S. customers who
either made purchases, used
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about products or services in the
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The survey was conducted on
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customer experiences in tradi-
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segments. For each category, the
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vey according to their reputation,
turnover or market share. In the
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was taken into account.
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rankings were based on the Net
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Measures whether the contact
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mation received and whether
questions were answered cor-
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pectations and requirements
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requirement was addressed
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The top three brands receiving
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gory were awarded as America’s
Best Customer Service 2020.METHODOLOGY