34 NEWSWEEK.COM NOVEMBER 01, 2019
BEST CUSTOMER SERVICE
Superstores &
Warehouse
Club Stores
Costco → 8.75
Meijer → 8.48
BJ’s → 8.24
HOME GOODS
CATEGORY BRAND SCORE
Arts & Crafts %OLFN → 8.40
Hobby Lobby → 8.32
Jo-Ann → 8.16
Bookstores %DUQHV 1REOH → 8.55
+DOI3ULFH%RRNV → 8.15
%RRNV$0LOOLRQ → 8.01
Furniture
Retail
Rooms To Go → 8.58
La-Z-Boy → 8.53
Bob’s Discount Furniture → 8.19
Home Goods
& Decor
The Container Store → 8.36
Bed Bath & Beyond → 8.31
3LHU,PSRUWV → 8.28
Home
Improvement
Stores
7UXH9DOXH+DUGZDUH → 8.29
Ace Hardware → 8.25
Lowe’s → 8.20
Outdoor
Sporting
Goods
L.L.Bean → 9.07
5(, → 8.98
Bass Pro Shops → 8.70
Pet Care Petsense → 8.99
3HW6XSSOLHV3OXV → 8.41
Pet Supermarket → 8.39
Premium
Furniture
Retail
%DOODUG'HVLJQV → 8.31
&UDWH %DUUHO → 8.00
Pottery Barn → 7.98
To y s Disney Store → 8.35
/(*2 → 8.22
$PHULFDQ*LUO → 8.17
ONLINE
RETAILERS
CLOTHING
CATEGORY BRAND SCORE
Apparel (YHUODQH → 8.42
/DQGVŠ(QG → 8.41
Hanes → 8.27
Baby & Children’s
Products
Burt’s Bees Baby → 8.35
aden & anais → 8.27
The Honest Company → 8.19
Footwear Scarpetta Shoes → 8.22
Zappos → 8.17
SPFRP → 7.87
Jewelers (WV\ → 8.57
Ross-Simons → 8.13
$OOXUH] → 7.88
Luxury Fashion
Accessories
kate spade → 8.43
Moda Operandi → 8.33
%HUJGRUI*RRGPDQ → 8.22
Members-Only
Sales
HauteLook → 7.75
=XOLO\ → 7.73
RueLaLa → 7.70
Men’s Accessories Beau Ties → 7.69
Bowtie.com → 7.59
Tiemart → 7.56
Occupational
Clothing
UniFirst → 8.14
Dickies → 8.12
USA Scrub → 7.98