Fig. 10.3.6 An analytical tool needs to be selected.After the analytic tool has been selected, then analysis can commence. The analyst takes
the data derived from the database that was derived from the transcriptions and does the
analysis.
(NOTE: the following analysis was done by Chris Cox, of Boulder Insights, Boulder,
Colorado, in Tableau.)
Each analytic tool has its favored method of presenting data. In this case, Tableau was
used, and a dashboard was created.
Fig. 10.3.7 shows a dashboard created for analyzing the call center information.
Chapter 10.3: Analytics From Nonrepetitive Data