center. Each call is categorized as to what the major purpose of the call was. Then, the
calls are ranked as to how many of which type occurred during the reporting period. If
there were no other information on the dashboard, this information is extremely useful by
itself.
Another type of information found on the dashboard is the information relating to what
time of day the calls came in at. Fig. 10.3.9 shows this information.
Chapter 10.3: Analytics From Nonrepetitive Data