CHAPTER 14 Performance measurement 571
When evaluating the performance of divisions, controllable and non-controllable revenues and
costs should be identified. Controllable costs are those costs a manager can influence. For example, a
cost centre manager can exert influence over the purchase, quantity and storage of raw materials, but
will have no influence over the overhead charged to the centre by the head office. Controllable and
non-controllable costs should be separated in performance reporting.
The preparation of divisional performance reports is designed to:
- help evaluate the division’s performance
- provide a guide for the pricing of products and services
- evaluate the level of investment in each division.
These three objectives are discussed in the following sections.
Divisional performance evaluation
The first objective of preparing divisional performance reports is to evaluate a division’s performance.
Generally, a contribution margin format is used when reporting on divisional performance. This is shown
in illustrative example 14.2.
ILLUSTRATIVE EXAMPLE 14.2
Divisional performance evaluation
The format of a divisional report in table 14.2 shows each division’s revenue, costs and contribution
to the whole organisation. The main requirement in presenting the report is to distinguish between
controllable and non-controllable costs. Direct revenues and direct costs are easily traceable to
each division. They are items that come under the direct influence of the divisional manager. Each
divisional manager’s performance evaluation should be based on the divisional margin, as they have
control only over the revenues and costs above the divisional margin line. Costs below the divisional
margin line are costs that are not incurred by the division. Such costs are not controlled by the div-
ision but are instead allocated to the division. They include common costs or the corporate head-
quarters costs. Recall in chapter 11 the discussion on tracing direct costs and allocating indirect
costs.
TABLE 14.2 Fun Hats Company — divisional performance report
Fun Hats Company
Divisional performance report
Corporate
Department
stores
Specialty
stores Total
Sales
Variable costs
$ 990 000
470 000
$ 400 000
420 000
$ 520 000
370 000
$1 910 000
1 260 000
Contribution margin
Fixed cost
520 000
120 000
(20 000
50 000
) 150 000
80 000
650 000
250 000
Divisional margin 400 000 (70 000) 70 000 400 000
Common costs 200 000
Profit $ 200 000
The report shows that the corporate division is contributing $400 000 and the specialty stores division
$70 000 in profit, while the department stores division is making a loss of $70 000.