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Acknowledgements
Figures 14.1 and 14.2: © Harvard Business Review.
Figure 14.6: © KPMG.
Figure 14.7 and Apply your knowledge question: © JB Hi-Fi Ltd.
Decision-making activity 14.53: © Catalyst Paper.
Photo: Rawpixel / Shutterstock.com.
Photo: © TK Kurikawa / Shutterstock.com.