Windows Help & Advice - UK (2019-12)

Jargonbuster!

thingsupbyemptyingthePublic
folderandthendeletingthe
olduseraccountvia‘Settings>
Accounts> Family& otherusers’.

MicrosoftStore
DVDPLAYERAPP
MISSING

Q I purchasedtheWindowsDVD
PlayerappfromtheMicrosoft
Store,paying£12.49byPayPal.A
fewdaysago,I wasforcedtoreset
mylaptop,afterwhichthisapphad
disappeared.I’vetriedtogethelp
fromMicrosoftsupport,butit’s
beena veryfrustratingexercise.
Canyoupleasehelp?
WillJobling

Cat’ssolution
Ordinarily,anysoftware
you’vepurchased
throughtheMicrosoft
Storeshouldbeavailableto
downloadagainafterreinstalling
Windows– opentheStore,verify
you’reloggedintothecorrect
accountandthenclickthe‘...’
buttonandchoose‘MyLibrary’to
viewallpreviouspurchasesand
installations.Select‘Readytoinstall’
tofilterthelistfurtherif necessary.
AfterMicrosoftinstructedWillto
payfortheappagain,hedecided
tolookelsewhere.Luckily,armed
withouradvicehewasmore
thanhappytoinstallthe
completelyfreeVLCMediaPlayer
(www.videolan.org/vlc)instead.

Hardware
PCSLOWTOREACHPOST

Q
I’ve just bought a new PC with
MSI X470 Gaming Pro
motherboard, and it’s lightning

quick – except for one crucial

aspect. It takes as long (around

20 seconds) to display the POST

as it does to boot into Windows.

Can you help eliminate this

annoying delay?

FrankCharlton

Carrie’s solution

Sadly, this is normal

behaviour on manyMSI

motherboards,butthere

are some things you can doto

improve matters – one of whichis

to head into the BIOS, switchtothe

Boot tab and ensure ‘Bootmode

select’ is set to UEFI as opposedto

‘Legacy + UEFI’. Frank had also

installed a BIOS update to extend

compatibility to the latest Ryzen

Quickfirequestions

FIND THE SOLUTION! Simple spreadsheets with Excel Easy

Visit http://www.excel-easy.com for a website devoted to providing

beginner-friendly advice to using Microsoft Excel.

How do I verify that Comodo

Internet Security is running

my browser in a sandbox?

Sarah Hadley

Open the Comodo widget,

then click the browser shortcut

icon to open it within

Comodo’s sandboxed virtual

desktop. You should see a

green border around the

program window.

How do I restore an earlier

version of a note in Joplin?

Dev Lawford

Click the ‘i’ button to open the

note’s properties, then click

‘Previous versions of this note’

• usethedropdownmenuto
  reviewdifferentversions,then
  clickRestore.

“AWi-Fibooster simply

acts torelaysignalsto

hard-to-reachplaces”

POST

PowerOnSelfTest,a seriesof

hardwarechecksperformedby

yourPC’smotherboardbefore

Windowsstartstoload.

GPT

Stands for GUID Partition Table

and is the current standard for

arranging partitions on a

computer’s hard disk.

LEGACYFREE Switch to pure

UEFI for faster boot times.

DISABLE MIC

Audio problems in

games may down

to your headset.

Support

Technical help

December 2019 | |^65