2019-09-01 Commercial Design

PATHFINDERS

Commercial Design | September 2019 | 37

A

dministration is a customer-

oriented department and, at FICCI,

there was a need to redeÀne

processes and align them with the customer

for capturing all possible faults. It was a

major task to do so, as the organisation had

about 24 different processes that needed to

be mapped. After the audit and a customer

satisfaction survey, the team achieved a rating

of 3.75 out of 5.

3 reviously, all facility operation activities were planned in silos,

without considering organisations’ goals, mission and objectives.

Collaco aligned it to the mission and À[ed .3Is that were

monitored and a signiÀcant improvement in the service Tuality

was observed. Mobile applications for all facilities staff were

provided. This enabled portability and ease for all users to conduct

inspections and contribute to increased productivity of operations.

Collaco believes that technology is rapidly changing the way

we do business. The use of different technologies such as BIM

helps support sustainable management of buildings. Use of IOT

helps improve productivity and efÀciency, whether for energy

management or transportation. Furthermore, automated systems

help reduce labour cost and more effectively manage the building.

Integration through CAFM software can help in space planning

applications and collaborative design of ofÀces is another step

towards increasing efÀciency and productivity.

CAPTAIN RAJESH SHARMA
MD – IFM and Asset Services,
Cushman & Wakefield (PMSI) India

CAPTAIN AA COLLACO

Head – Estate Management & Administration, FICCI

A

s the workforce in

companies gets increasing

mobile, a fair chunk is often

travelling. In this regard, operators

with laptops were introduced to the

hoteling concept, wherein the Áoor

area was allocated to people with

temporary seating requirement on a

daily/weekly basis. This substantially

helped improve the utilisation of

seats. “:e decided to create shift clusters on speciÀc Áoors

that allows us to optimise the utility/energy requirements

of Áoors for common areas as well as the entire Áoor. This

change resulted in huge savings,” shares Sharma.

Availability of meeting rooms, board rooms, training rooms

and other collaborative spaces was a prevailing challenge for

the company. So, the team automated the system with an

internal tool that saved time.

One of the most popular and productive strategies

implemented at Cushman :akeÀeld was the introduction

of the ‘wellness’ theme. This included regular talks and

diagnostic clinic sessions by eminent specialists and availability

of physiotherapists and nutritionists at each of its sites.

“This enlightened the employees on prevention and cure of

diseases, proper ergonomics, general health and wellbeing.

Immediate results were improved employee productivity,

reduced absenteeism and a drop in attrition rates,” adds

Sharma.