PATHFINDERS
Commercial Design | September 2019 | 73I
n an era where facility users are consuming and providing
services to customers through digital interfaces, a semi-
digitised FM services operation is losing relevance. Sharma
suggests that FM services need a backbone digital platform,
where category services can be correlated while providing
various levels of workÁows to further integrate the reTuestor,
tracker and fulÀlling partner in a positive loop. %y digitalising FM
services over a portfolio of over 1 million sTuare feet across
11 cities, Capgemini delivers outcomes that remain cost-efÀcient,
highly scalable, assurance driven and in sync with core business
e[pectations. %y inverting the ¶7hink Smart and Clean Smart· pyramid, they placed
the Manitors and chambermaids as change agents, employing a Àve-pronged strategy of
mechanisation, on-demand services, accreditation-based allowances and digitalisation.
7 his has not only impacted cleaning services but also prompted early adopters to look at
cleaning services as a professional career.
Environment and safety have steered the FM function well over the last 10 years as
beacons of corporate responsibility. Evolution in telemedicine and wellness technology
tools has made it scalable and cost effective for Tuick adoption. MaMor western government
pull out from climate change commitments pushes the burden back to APAC and puts
facility professionals in ,ndia as the natural corporate samaritans to carry the post. ́7he
easiest and time-tested way to deliver on wellness and sustainability is by embedding it into
all aspects of FM service delivery at an organisational level,” believes Sharma.SURAJ ANCHAN
Founder director, RC ArchitectureSUMEET SHARMA
Senior Director, Service Delivery Head, India, Corporate Real Estate and
Services, Capgemini Technology Services India LimitedB
lending innovation with practicality and
an unswerving focus on business results,
Anchan is skilled at steering clients through
the entire design process to consistently exceed
expectations. 7 he deadline- and budget-oriented
architect is experienced in design, contract negotiation
and leadership of cross-functional project teams in
multiple locations in India. Working since 2000 with
the Àrm, Anchan spearheads the client interaction for
most 5 C Architecture·s projects.
Following a true methodology in designing workspaces, the practice
identiÀes an organisation·s culture, understands its vision for the future,
explores new trends, identiÀes local design elements, evolves design principles,
and measures and discusses the Ànancial, environmental and social impacts
of the project. For Anchan, the ofÀce of the future should house a booking
kiosk for the employees to decide where they would like to work from to
offer complete Áexibility, collaborative meeting rooms that encourages active
participation and collaboration, focus pods/rooms to satisfy the human need
for solitude and privacy when needed, sit-stand workstations to induce agility
and an ideation hub where people co-create, reÀne and share ideas with co-
located or distributed team mates.