PATHFINDERS
74 | September 2019 | Commercial Design
SURENDRA SINGH BISHT
Director – Facilities & Infrastructure, PhonePe
W
ith over 24 years of experience,
%isht has carved out a niche
in administration and facility
management, infrastructure development, travel
administration and establishment compliances.
+is expertise includes ofÀce administration,
managing multiple ofÀces pan ,ndia, lease
negotiations, setting up ofÀce infrastructure
and expansion projects, vendor management,
operational risk, Àre safety, training and development as well as employee
welfare management. %isht has been pivotal in bringing in indepth industry
experience, holistic understanding of global benchmark and best practices
and business support to PhonePe.
:hile managing multi-location and matrix setup, %isht has always taken
an employee-centric approach. For him, running a successful facility involves
understanding the reTuirement, keeping budgetary recommendations in
mind, studying the market, using latest technology and working with trusted
partners.W
ith an intention to give back
to the customers and the
environment, Mahindra Finance
strives to build a sustainable culture. “We have
been focused on cost to value proposition
for all our initiatives. For precise analysis and
focused approach, we have various services
automated in consideration with the reach of
our branches. 7 his has been a game changer
as feedback and data analysis assists us in achieving a more contented
customer,” explains Khare.For the company, the right cost, right space, right place and right
time is what makes a trend stick. “ 7 he Ps ³ People, ProÀt and Planet
³ will always remain the focus areas for us to deliver value in terms
of stakeholders, returns and effectiveness and efÀciency. 7 echnology
covering the entire gamut is here for agile, accurate and integrated
information analysis, giving the industry an opportunity to step to the
forefront,” shares Khare.
He emphasises providing solutions by measuring performance with
eTual responsibility sharing. ,ntegration of technology across all levels
plays a vital role in delivering reTuired information and expectations for
objective management of performance criteria.TANMAY ASHOK KHARE
Infrastructure & Services, Mahindra Finance