Michael_A._Hitt,_R._Duane_Ireland,_Robert_E._Hosk

C-216 Part 4: Case Studies Exhibit 5 Load Factors 2002-2010 for Major U.S. Airlines Source: Airline Data and Analysis Largest Ai ...

Case 16: Southwest Airlines C-217 Exhibit 7 Unit Costs Without Labor (cents/ASM) for Major U.S. Airlines 10.9 10.1 9.3 8.5 7.7 6 ...

C-218 Part 4: Case Studies Exhibit 9 Average Employees Per Aircraft (x 10) for Major U.S. Airlines 13.3 12.6 11.9 11.2 10.5 9.8 ...

Case 16: Southwest Airlines C-219 Herb Kelleher Herb Kelleher was CEO of Southwest from 1981 to 2001. In 2001, at age 71, Kelleh ...

C-220 Part 4: Case Studies Employee initiative was supported by management and encouraged at all levels. For example, pilots loo ...

Case 16: Southwest Airlines C-221 geographically diversified flight schedule that included both short-haul and long-haul routes. ...

C-222 Part 4: Case Studies P. S. Dempsey, “Transportation Deregulation: On a Collision Course,” Transportation Law Journal, 13, ...

Case 17: Starbucks Corporation: The New S-Curves C-223 CASE 17 Starbucks Corporation: The New S-Curves This case was prepared by ...

C-224 Part 4: Case Studies internationally. Because approximately half of all sales at Starbucks stores occurred before 11:00 a. ...

Case 17: Starbucks Corporation: The New S-Curves C-225 While clearly working to boost same-store sales by increasing its offerin ...

C-226 Part 4: Case Studies Never before had Winfrey agreed to endorse a com- mercial product in this manner, although she’d been ...

Case 17: Starbucks Corporation: The New S-Curves C-227 Clover system as part of its Internet-of-Things strategy by developing a ...

C-228 Part 4: Case Studies company executives pointed to a sales-to-investment ratio of more than 2:1, a return on investment in ...

Case 17: Starbucks Corporation: The New S-Curves C-229 e-commerce and less foot traffic in brick-and-mortar retail shops during ...

C-230 Part 4: Case Studies Matt Ryan on next-generation retailing and payments initiatives.^45 One such new initiative the compa ...

Case 17: Starbucks Corporation: The New S-Curves C-231 giant into a diverse consumer packaged goods (CPG) com- pany. By the begi ...

C-232 Part 4: Case Studies Starbucks also continued to experience success and growth in channel sales of its ready-to-drink beve ...

Case 17: Starbucks Corporation: The New S-Curves C-233 Loyalty and employee engagement were factors in this new growth period no ...

C-234 Part 4: Case Studies new community stores to help support veterans enter- ing the civilian work force and the spouses of a ...

Case 17: Starbucks Corporation: The New S-Curves C-235 Lisa Jennings, “Starbucks to Expand Clover Brewing System,” Nation’s Res ...