morale. Everybody was pulling toward a common goal.
We came in two days late, but it could have been much
worse. In the end we all laughed about working so hard
and getting penalized for our efforts. It was the most
stressful and fun time I’ve ever had on a job.”
■“This is one of those stories without a happy ending. I
usually have a planned schedule for every step of a project.
There was a time however when my plan was not as well
thought out as usual, and it started to fall apart. I hadn’t
allowed extra time for problems or emergencies. I had cut
it too close to begin with, and of course this is the time my
computer chose to crash. It was chaotic for a while until I
called and located a computer that wasn’t being used for a
few days. I was able to retrieve most of my data, and I did
complete the job. Unfortunately, my best efforts and
resourcefulness didn’t kick in quick enough, so I missed the
deadline, but I learned a valuable lesson in the process.
That hasn’t happened to me again.”
■“There was one incident when I couldn’t deal with a prob-
lem in the office, and I was sorry after that I hadn’t. We had
a customer who was taking advantage of the situation by
using our service as a means to get free technical assis-
tance, even when it was not our product she needed help
with. I helped her because she was a good customer,
and I saw others doing the same thing for this customer.
Eventually it was reported that this woman was abusing
the services, and she quit the service. I always regretted
not taking the initiative and speaking directly to her. I
learned a lesson from that incident which has helped me
handle similar problems in a more assertive manner.”
amelia
(Amelia)
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