and that is the common denominator in these two jobs.
I’ve had some very angry customers to deal with in my job
as a customer service rep. Those situations are very difficult
to handle because we try to make the customer ‘right.’
Some people can get downright nasty. I have been in the
business long enough to know that I can’t take it person-
ally, but it still doesn’t feel good when I can’t resolve a
problem. This is the skill that would get me through the
transition to this new field.”
■“I have worked effectively in three different industries and
have been able to make the transition with minimal down-
time to learn. My ability to learn quickly and ‘hit the ground
running’ has made a huge impact on my career.”
■“There are some skills that I feel transfer to any job I do.
Those are some of my strongest skills. I have excellent com-
munication skills and am fluent in Spanish and English. I
have a great rapport with internal and external customers.
People who have worked with me know that they can
come to me with any issues—business or personal. I’m
a great listener and really care about people. My attitude
is a personal trait that I feel has gotten me through many
a tough situation. I am calm under pressure and will do
whatever it takes to get the job completed.”
“Give me an example of working with diverse groups
of people, including those with less experience.”
■“One of my strongest skills is my ability to work with a
diversity of people. Regardless of the situation, I have the
ability to adapt and work under whatever the circum-
stances may be. In my last job I worked in a small room
with 13 people all speaking various languages, and I still
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