Carole_Martin]_Perfect_Phrases_for_the_Perfect_In

managed to stay focused. No matter whom I work with, I
treat them as a professional and if I can help them, I will go
out of my way to do so.”
■“I think one of the more challenging aspects of today’s
workplace is that there is a diversity of people—all ages,
cultures, and levels of experience. I am very aware that
there are many feelings involved, and everyone has to
respect the role and the space of coworkers. There was a
time when a young woman became very upset. She
cleared her desk onto the floor and jumped up on top of
the desk and started stomping her feet. I stayed calm and
eventually talked her down and out of the building as
quickly as I possibly could. She had her feelings hurt by a
coworker and didn’t know how to handle her feelings.
Those are the types of problems I can handle because of
my maturity and my easy-going style.”
■“One of the skills that I take pride in is my ability to listen to
people and really hear what they say. I consider this to be
key in dealing with people at any age or stage. I was able
to help a young man through a very challenging period of
his career by becoming his mentor. I have a very patient
style and like to teach by explaining with very concrete
examples. The young man I helped is now one of the top
producers in the department and is very grateful to me for
helping him lay the foundation for his career.”