Even though the words used are not the same, they fall into sim-
ilar categories. They all came from job postings and were identi-
fied as keyfactors.
WANTED—Executive Secretary/Admin—
Skills Required:Written and oral communication skills
■“Exceptional communicationand interpersonal skills...”
■“Strong written communication—grammar and composi-
tion skills...”
■“Superior oral and written communication skills coupled
with a professional appearance...”
■“Must have strong interpersonal and communication
skills, oral and written...”
■“Understand and be willing to work and communicate
within cultural protocol...”
■“Must be assertive, adaptable, and able to communicate
with all levels...”Confidentiality—judgment
■“Ability to handle confidential information...”
■“Use of tact in responding to inquiries within established
authority in a confidential manner...”
■“Handle complex or confidential mattersrequiring
significant discretion and judgment...”
■“Exhibit high level of moral and ethical behavior; discreet...”
■“Quality, accuracy, and the ability to work without supervi-
sion using confidentiality...”Getting Ready for the Interview