Communications
“How would you describe your communication
style?”
■“I possess superior customer service skills that have
allowed me to build a solid reputation as being
trustworthy and honest in my dealings.”
■“I have the ability to break down very complex technical
terms into everyday, simple language for the nontechnical
person to understand. This allows me to communicate with
a broad range of people to get a task completed.”
■“My excellent listening skills allow me to hear much more
than most people hear. Using my intense listening skills
and then letting the person know that I ‘heard’ him or her
has made a tremendous difference in working with people
at all levels within the organization.”
“Tell me about a time when your communication
style made a difference in a project.”
■“I was the key contact during this year’s labor negotiations
of the new contract. As the liaison between labor and
management, I was able to be objective and let each side
know that I heard its issues. I was then able to suggest a
compromise. Because both sides saw that I was being
open and objective, they trusted me and talked to me
openly. In the end we were able to satisfy both sides.”
■“I am an experienced presenter and often present to
groups of major decision makers. There was a particular
time that I presented to key decision makers in a multi-
million dollar investment firm. By finding out what its
expectations and needs were in the beginning and
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