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Goals in this section can be used with anyone involved in

managing personnel with responsibilities for the selection,

purchase, deployment, maintenance, and/or security of

computer hardware, networks, and related job functions.

Project/Staff Management

■Ensure that 90% of projects are completed on time and

require no rework.

■Ensure that all emergency calls are responded to within

20 minutes.

■Schedule operations staff to ensure 24-hour coverage in

person or via pagers.

■Coordinate hardware and software teams to reduce

unnecessary wait time for project implementation.

■Ensure that all hardware purchases delivered to customer

are effective as indicated by minimum 85% of clients.

■Ensure that computer resources are available for all high-

priority corporate initiatives.

■Identify key operational goals of other work units in con-

junction with disaster recovery planning.

■Negotiate computer operations chargeback rates with

other department managers that are seen as fair by man-

agers.

■Ensure that reports have skills and knowledge required to

complete planned projects.

■Create schedules that anticipate staff absences and assign

backup roles to staff on high-priority projects.

Purchasing and Maintenance

■Authorize purchases according to corporate priorities for

current year.

Information Technology:

Hardware and Operations—Management

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