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Goals in this section can be used with anyone involved in the

selection, purchase, deployment, maintenance, and security

of computer hardware, networks, and related job functions.

Backups/Disaster Recovery

■Run daily backups as set out in backup schedule (no

missed backups).

■Coordinate disaster recovery team dry runs at least twice

a year.

■Ensure that disaster recovery process can be completed

within two days of event with no loss of data.

■Inspect off-site disaster recovery center at least once a

month to ensure operability.

■Ensure that all disaster recovery personnel are clear about

their roles and functions in the event of a disaster.

■Deposit completed backups in company safe each day by

6 p.m.

■Send backup media to off-site backup center each day

and verify receipt by 9 p.m.

■Maintain disaster recovery plan and communicate to all

personnel who need to know.

■Ensure that recovery plan reflects corporate and business

priorities.

■Ensure that security/recovery procedures do not negative-

ly impact business functions.

Customer Support

■Acknowledge requests for hardware repairs/maintenance

within one hour of receipt.

■Inform customers of planned computer outages at least

one working day prior to outage.

Information Technology: Hardware and Operations

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