121■Process each payment within four minutes of receiving
it at the table.
■Return to take dessert and coffee orders within four
minutes after the patrons finish the main course.
■Take orders on behalf of other staff members if they are
delayed.
■Inform patrons of the approximate time it will take to
serve orders when delays are anticipated.
■Offer patrons water as part of the process of greeting
them and taking their order.
■Greet each patron with spiel and a friendly smile.
■Make wine suggestions that are appropriate for the
meals ordered.
Serving
■Serve food according to the procedures set by the
supervisor.
■Return to each table within five minutes of initial serv-
ing to inquire about customer needs.
■Ensure that no customer waits more than five minutes
after finishing eating to receive bill.
■Serve every food item within two minutes of being
notified that it’s “up.”
■Identify any errors in food errors before serving items
to customer.
■Serve food in an unobtrusive manner consistent with
customer expectations.
■Offer coffee refills when cups become two-thirds empty.
■Remove plates within five minutes after the patrons fin-
ish their meal.
■Handle complaints about food quality service by imme-
diately bringing them to the attention of the manager.
See also:Food Preparation