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agement so that managers complete 80% of appraisals
on time.
■Provide employee assistance referrals to the satisfac-
tion of managers and employees.
■Administer human resources database to maintain 98%
uptime.
■Provide support to managers in handling layoff situa-
tions humanely.
■Develop a downsizing strategy that does not result in
significant loss in productivity.
■Ensure that employees and managers complete forms
provided by HR so that no more than 2% need revision.
■Respond to managers’ requests for assistance within
one working day.
■Help managers determine optimal staffing levels for
work unit to maintain or increase effectiveness.
■Provide training to managers on conducting termina-
tion meetings safely and to satisfaction of the man-
agers as indicated in feedback sheets.
■Provide at least three different forms from which man-
agers can choose to track performance management.
■Provide legal interpretations to managers regarding
personnel issues within two days of request and with at
least 98% accuracy.
■Provide managers and employees with information
about substance abuse rehabilitation resources avail-
able and increase the use of such resources to within
30% of the incidence of addiction in the population.Compensation/Benefits
■Ensure that salary and benefits packages are competi-
tive to attract top-quality candidates, according to unit
managers.