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Goals in this section can be used with employees

involved in any maintenance, repair, and cleaning activi-

ties related to the physical space and equipment in the

workplace.

Cleaning

■Inspect washrooms at least once an hour and identify

cleaning needs.

■Ensure that customers rate “cleanliness of establish-

ment” as at least very good.

■Complete cleaning logs with no errors.

■Complete end-of-shift cleanup so employees on the

following shift do not complain about tasks not com-

pleted.

■Use appropriate cleaning solutions and products for

job, according to supervisor.

■Inform supervisor of upcoming shortages of cleaning

supplies so no shortage interferes with maintenance.

■Respond to requests for aisle cleanup within 10 min-

utes and complete the cleanup within 20 minutes.

■Ensure that doorways into facility are clear of ice and

snow or other impediments to customers.

■Place cleaning equipment so as to not block entryways

for more than five minutes at a time during cleaning.

■Clean windows in public view to maintain clear, unob-

structed vision and clean appearance.

■Maintain cleaning equipment inventory so all items are

easily accessible and access to the items is not blocked.

■Process empty cleaning materials containers in pre-

scribed and safe way.

Physical Plan Maintenance

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