163Goals in this section can be used with anyone who man-
ages or supervises support staff employees or who has
members of support staff as direct reports.Communication, Supervision, and Training
■Explain work task requirements to reports, in order to
reduce error rates to 1%.
■Create and provide job aids for staff.
■Ensure that staff employees work within authority lev-
els on all tasks.
■Conduct training on new technology systems.
■Monitor 3% of incoming calls to provide feedback to
employees.
■Advise staff on methods to improve productivity.
■Interpret policy and advise staff on policy interpreta-
tions.
■Develop and maintain accurate job descriptions for
supervised positions.
■Train new hires in operation of office machines within
three days of hire.Office Management
■Identify alternate sources for office supplies, to reduce
costs by 10%.
■Increase throughput by 10% without additional staff.
■Respond to complaints from users about support func-
tions within one working day.
■Reduce days lost due to injuries from ergonomic prob-
lems by 8%.
■Draft cost-benefit reports for technological improve-
ments under consideration.Support—Management
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