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■Negotiate office equipment maintenance contracts to
hold costs stable for 2005.Scheduling and Work Assignments
■Ensure adequate job coverage of staff absences.
■Schedule staff to reduce overtime to 5% of total hours
worked.
■Assign work to staff to make best use of time and skills.
■Accommodate the special needs of staff without sacri-
ficing productivity.
See also: Support, Customer Service and Support—
Management