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■Keep reception area clean and orderly.
■Track the availability of employees, in order to provide
accurate information to visitors.
■Open the office promptly at 8:00 a.m. 95% of the time.Secretarial
■Produce outgoing documents with no errors in the
final draft.
■Schedule meetings with no conflicts.
■Make travel arrangements to take advantage of
advance booking specials.
■Schedule so that all outgoing correspondence is dis-
patched within one day.
■Prioritize incoming mail and eliminate all unwanted
mail to the satisfaction of the manager.
■Edit dictated copy to produce documents that the
manager considers better than the text as dictated.
■Summarize and submit travel expense vouchers within
three days of the trip.
■Prepare meeting briefing notes for the manager and
have them available at least two hours before each
meeting.
■Arrange and reserve meeting space and provide
refreshments to the satisfaction of the participants.
■Order office supplies so that employees always have
materials when they need them.
■Maintain accurate distribution lists for memos.
■Follow up on e-mails sent to ensure they were received
and understood.
■Screen e-mails to reduce volume to staff by 50%.
■Fill requests for duplicating within four hours of
request.