Retail/Merchandising—Management Goals 145
Goals in this section can be used with anyone working in the
retail sector who supervises or manages employees.
Customer Service 145
Scheduling/Staffing 145
Store Management 146
Retail/Merchandising Goals 147
Goals in this section can be used with employees working in the
retail sector at all levels of an organization, but particularly in
retail locations.
Checkout/Cash Register 147
Customer Service 147
Retail Environment 148
Stock/Inventory 149
Sales and Business Development—Management Goals 151
Goals in this section can be used with people supervising or
managing sales functions in organizations.
Generating New Sales/Customers 151
Managing Current Sales/Customer Relations 151
Sales Strategy Development 151
Sales Training/Communication 152
Sales and Business Development Goals 153
Goals in this section can be used with employees in sales posi-
tions or supervising sales staff.
Managing Current Sales/Customers 153
Generating New Sales/Customers 153
Sales-Related Customer Relations 154
Sales Strategy Development 154
Sales Training 155
Security—Management Goals 156
Goals in this section can be used with anyone in supervisory or
management positions in departments responsible for the secu-
rity of people, data, products, and physical environment.
Communication 156
Compliance 156
Improvement 157
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