49■Ensure that there are zero incidences of losing temper
and lashing out at colleagues.
■Accept criticism from peers without becoming defen-
sive.
■Refrain from lobbying other staff members for support
in conflicts.
■Receive no valid complaints about conduct during the
year from peers.
■Accept help from manager to resolve conflicts, accord-
ing to manager.
■Refrain from public efforts to humiliate or embarrass
colleagues who disagree.
See also: Communications, Communication, Customer
Service and Support