Douglas_Max,_Robert_Bacal]_Perfect_Phrases_for_Se

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Goals in this section can be used with any employee;

they relate to the processes of written and oral communi-

cation within the organization and with outside entities.

Interpersonal/Team

■Communicate with respect with others in the organiza-

tion, regardless of their status.

■Accept feedback from others without becoming defen-

sive.

■Provide feedback to others that conforms to general

feedback rules regarding tone and timing.

■Reduce the need for others to require clarification

resulting from unclear communication.

■Eliminate work errors resulting from being unclear in

communicating.

■Speak persuasively, using facts and figures, not emo-

tion, to support position.

■Refrain from communication that conveys that others

are inferior.

■Draft internal documents free of typographical and

spelling errors.

■Refrain from telling jokes based on sex, race, religion,

physical characteristics, or profanity.

■Contribute to team communication in meetings by

bringing discussions back to the topic when they

digress.

Management

■Communicate so that the manager can respond to

questions from executives.

■Inform management of problems before they affect

productivity.

Communication

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