SLOANREVIEW.MIT.EDU FALL 2019 MIT SLOAN MANAGEMENT REVIEW 3
FRONTIERS
EXPLORING THE DIGITAL FUTURE OF MANAGEMENT6
The editors of MIT Sloan Management Review
are pleased to announce the winner of this year’s
Richard Beckhard Memorial Prize, awarded to the
most outstanding MIT SMR article on planned change
and organizational development published from our
winter 2018 through fall 2018 issues.THE 2019 RICHARD BECKHARD
MEMORIAL PRIZE“ Companies are realizing that to do
hierarchy well, they really need to
invest in leadership development.”
— LINDY GREER, PAGE 15IN EVERY ISSUE
83 Executive Briefings
Summaries of feature articles in this issue.80 ARE YOUR EMPLOYEES DRIVEN TO
DIGITAL DISTRACTION?
BY BRIAN SOLIS88 HACKING INEQUALITY AT HOME
BY JENNIFER LOUISE PETRIGLIERICOLUMNS
7
PIONEERING
APPROACHES
TO RE-SKILLING
AND UPSKILLING
Companies are start-
ing to ramp up their
employee develop-
ment efforts in
exciting new ways.
BY LYNDA GRATTON10
AVOIDING THE PITFALLS OF CUSTOMER PARTICIPATION
When front-line employees feel torn between representing
the customer and what they believe is reasonable, they need
to know the company has their back.
BY OMAR MERLO, ANDREAS B. EISINGERICH, HAE-KYUNG SHIN,
AND ROBERT A. BRITTON13
‘JUST ENOUGH’ PIRACY CAN BE A GOOD THING
It’s become costlier for retailers and manufacturers to combat
piracy in the digital age. But in moderation, it’s not all bad.
BY ANTINO KIM, ATANU LAHIRI, DEBABRATA DEY,
AND GERALD C. KANE15
WHY TEAMS STILL NEED LEADERS
When people collaborate remotely, hierarchy keeps them
moving in the same direction — but leaders can flex to
promote autonomy and creativity.
BY LINDRED (LINDY) GREER, INTERVIEWED BY FRIEDA KLOTZ88