design products & applications – August 2019

8 dpaonthenet.net

A secure remote monitoring and main-

tenance package is reducing site visits,

more efficiently helping with commis-

sioning and improving the response time

for trouble-shooting of high pressure hy-

draulic and pneumatic systems.

Maximator is a leading manufacturer and

supplier of pumps and boosters, valves,

fittings and tubing for high pressure gas

and fluids. Its UK subsidiary also assem-

bles these components into advanced

and specialist testing, pressure and con-

trol systems. It saw an opportunity to ex-

tend its long-standing working relation-

ship with industrial automation specialist

B&R, by integrating the Secure Remote

Maintenance service into some of its

specialist machines and systems. Max-

imator UK can now remotely access its

installed base of machines and view the

customer’s HMI in order to support and

guide them through production tasks or

to provide programming and diagnos-

tics of the software.

Before Secure Remote Maintenance,

Maximator UK’s engineers would need

to travel extensively to customer sites,

so they could witness first-hand how

they were interacting with the machine,

explain any operating procedures during

commissioning or fix small oversights

that the customer may have incurred.

Furthermore, once the machine is op-

erational, customers often want to add

functionality to further automate their

process, such as when they discover

a production bottleneck, or someone

needs to undertake a repetitive task.

This often entails writing software. To

keep costs to a minimum, Maximator

UK’s engineers can now remotely ac-

A

VPN-based remote assistance

service eliminates the need

for physical access to field devices,

reducing a specialist machine

builder’s fault response times

from days to minutes.

Remote machine monitoring

speeds up commissioning

and troubleshooting

General feature: Remote monitoring