The airline said in a statement: “We are sorry that some customers received an email in error to say that
their flight had been cancelled on non-strike days. We are getting in touch with all those customers this
afternoon to clarify that their flight will go ahead as planned.
“We are sorry for any confusion and inconvenience this has caused. We would encourage anyone who has
incurred any expenses as a direct result to get in touch, and we will deal with each case on an individual
basis.”
Thousands of people received emails overnight warning flights on 9, 10 and 27 September would be hit by a
“large number of delays and cancellations” after the British Airline Pilots’ Association (Balpa) union
confirmed strike action over a pay dispute.
Balpa said 93 per cent of members voted in favour of the action after rejecting a pay rise package of 11.5 per
cent over three years.
Passengers took to Twitter on Saturday to vent their confusion after receiving the email in error overnight.
Many complained their honeymoons had been ruined, including one woman who claimed her only option
was to pay £3,500 to rebook with another airline.
Another wrote: “You have ruined our day we’re not even flying on one of your pilot strike days but you’ve
still chose to cancel our flight #BritishAirways your reputation is shot! Now our bridal party won’t even
make the wedding.”