SUNDAY 25 AUGUST 2019What can we do now our flight
has been cancelled?
San Francisco: BA must get you to your destination on the day of travel (iStock)
Q I have just had an email from British Airways advising my flight to San Francisco has been cancelled. We
are unable to make contact via telephone. We have booked a lot of different hotels and B&Bs whilst in
California independent from the flight so we potentially stand to lose a lot if we cannot go as planned. What
would you suggest is best for us to do?
Alice R
A Your question is typical of the dozens that I have received since the British Airline Pilots’ Association
(Balpa) called three days of strikes, on 9, 10 and 27 September, in a pay dispute with British Airways.
BA has cancelled many flights on 9 and 10 September. Departures on days on either side are also affected,
due to the airline’s complex scheduling patterns, and its wish to free up as much capacity as possible for
what it regards as its key routes.
Many people are understandably upset and anxious at being told their flight is cancelled. While you can get