a full refund or rebook on another British Airways flight on the website, ba.com, for the vast majority of
travellers neither of these is the best solution: you want to fly to your destination on the day you originally
booked.
Fortunately the European air passengers’ rights rules require BA to provide this for you. The airline will
have to find you a suitable flight on the planned travel day, even if it means buying you a ticket on arch-rival
Virgin Atlantic. There is plenty of capacity across the Atlantic, though it may involve a change of plane
somewhere along the way.
Unfortunately a seat on another airline can only be organised through the BA call centre, which as you have
discovered is extremely difficult to get through to. I suggest that you keep trying, however frustrating it is,
because the solution you need rests with British Airways.
Finally, because BA has given more than two weeks’ notice of the cancellation, you are not eligible for cash
compensation. But I imagine you will be content with a replacement flight.
Email your question to [email protected] or tweet @simoncalder