commitmenttowardscustomer-centricityaswegotowherethe
marketandwherecustomersrequireustobe.’
thisnewfacilityinvijayawadaisabsolutelystate-of-the-art
andisquiteanexpansiveoutlayaswell.it isspreadoveranarea
of9,600squarefeetandfeaturessevenbaysequippedwith
cutting-edgeequipmenttohelpservicethevehicles.ansarialso
spokeaboutthemotivationbehindthisforward-thinking
initiativeandthisfirstservicefacilityborneoutofit.Hesaid,
‘ourphilosophyof‘VorsprungdurchTechnik’ isnotjustabout
advancement,butalsoabouttheperfectionwestriveforinour
servicestandards.Withaudiservicevijayawada,weare
expanding our network in the southernregionandconsolidating
ourcommitmenttowardsgivingthebestluxuryexperienceto
ourcustomersinthisregion.’
audiindia hasn’t stopped there, though;theyhavealso
introduced additional new initiativestosmooththeexperience
for their patrons: initiatives such as thecustomer Delight
Managerconcept.insteadofa traditionalcustomer
relationshipManager,audiindiahasputcustomer Delight
Managers in place to make sure that customers are not only
satisfied,butpleasedwiththeservicetheyreceiveeverytime
theyvisita dealership.
furthermore,audiindiahasalsointroduceda clevernew
customersupportventure,calledppso.ppsostandsforparts
pricingsystemonlinewhichenablesaccuraterepair
estimationsina singleclick.Quick,simple,andforward-
thinking.in keeping with enhancing the service side of the
brand’s offerings is the anytime extended warranty program
whereinownerscanincreasetheirwarrantybyuptoa massive
sevenyearswhenevertheywish.
clearly,audiindia is looking above and beyond the bottom
line and are putting in every effort to make sure that the thrill
and delight you feel when you buy your first four-ringed car
remains with you for the entire ownership period.The team that
came first
runner-up in
the Audi Twin
Cup 2019http://www.carindia.in August 2019 car india 39