any possibilities of developing our own
hospitality tech in the near future to
overcome the various challenges we
have, especially when it comes to
cost feasibility.”
It is clear that Ormond Group is a com-
pany with both ambition and a clear
idea of the technological solutions
needed to achieve its goals. Under the
stewardship of Wong, there is a sense
that Ormond Group’s digital transfor-
mation journey is far from over. Equally,
however, as the company embarks upon
the opening of its new brands, it is the
pride it takes in the hospitality it provides
that is propelling it onwards: “As a
group, we want to provide what is
essential to our guests and look at ways
of optimising the human touch, not
removing it,” says Wong. “Our strategy
isn’t to invest in hardware that can date
quickly, but to stay focused on software
that can enhance our guests’ experience
rather than distract from them.”
105http://www.gigabitmagazine.com