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systems in about a second, eradicating

the previously arduous process.

“If we’re going to change the world,

let’s be serious about changing the

world, and that means empowering

people and taking some of these

bureaucratic tasks off their plate,”

Carver continues, with reference to the

university’s students. “When students

were scheduling, they would go into

the student information system and

they would download the schedules

into Excel, and they would try to build

a schedule. So we worked with the

registrar and enrollment management

and deployed a tool where the students

could input their desired classes,

when they are working or when they

would rather not be on campus, and it

automatically builds multiple schedules

for them, and they just pick the schedule

they want.”

Carver notes that part of the success

of the strategy is to be a servant leader,

and not a Napoleonic one. “It’s not

about control. It’s about empowerment.”

Carver believes that it is important to

hire people smarter than himself, as

it empowers employees, instilling within

them a sense of responsibility to find

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