Rewiring the T-Mobile
Supply Chain with Digital
Technology platform
T-Mobile is known for its resolute pursuits and
unwavering focus on customer experience. Digital
Transformation was the preferred strategy and supply
chain was one of the chosen areas for transformation
in order to build foundational capabilities. The tenets
of the Digital Supply chain transformation included
Customer Centricity, Real-time Inventory visibility and
Asset traceability, Time to market and integration with
other partner ecosystems.
Tech Mahindra, #15 in the Forbes Digital 100 ranking
2018, collaborated with T-Mobile to take up the
challenge of going beyond the brief through architectural
simplifications and automation through a co-created
framework for transformation.
Whilst the idea was to shatter the architectural
monolith, the efforts were centered around “ Small
and RoI-driven” bets among the others which include
Inventory serialization, reverse logistics serialization,
IMEI tracking, and applications that were delivered
successfully through 100% agile mode of execution.
The resulting KPI’s were higher NPS, reduced time
to market, reduced inventory cycle time and better
control over operating costs. The next time a
customer connects with any T-Mobile touch point and
is able to access real-time inventory, check product
availability, trade-off an old phone for a new one in a
frictionless manner, it is the Digital transformation in
action, enabled by a robust T-Mobile - Tech Mahindra
partnership.
Tech Mahindra’s ability to deliver value to the
business with a state-of-the-art digital platform and
transforming the culture of the operations has helped
T-Mobile achieve digital maturity in a record time.To learn more visit us at, https://www.techmahindra.com/cwce.html