http://www.autoexpress.co.uk SpecialIssue 65
22001199
DIDYOUKNOW?ThedifferenceinsatisfactionratingsbetweenDriverPower’s
topinsurer(NFUMutual)andtheworst(1stCentral)wasawhopping23.38percent.
POSTINGresultsmanyfirmscanonlydream
of,NFUMutual–theNationalFarmers’
UnionMutualInsuranceSocietyLimited–
wasfoundedbysevenfarmersin1910,but
nowcountsmorethan900,000member-
customersasitsowners.You’llneedtogo
directlytoNFUtotakeoutapolicy,because
thebrandisn’toncomparisonwebsites,but
beingafarmerisnotarequirement,and
thosewhocheckoutthefirmhavenothing
butpraiseforit.Onelookatthebarstoyour
righttellsyouallyouneedtoknow:NFU
Mutualcametopinfiveofsevencategories,
andanamazing93percentofpolicyholders
wouldrenew.Aworthywin,andthefourth
goldmedalinarowforNFUMutual.
POLICEMutualissomethingofaspecialisedcompany,
offeringfinancialservicessuchasloans,mortgagesand
carinsurancetoservingandretiredpoliceofficers,staff,
andtheirrelatives.Butwhilethoseconditionsprevent
mostofusfromtakingoutacar-insurancepolicywith
PoliceMutual,customersrateitsohighlywewantedto
giveitaDriverPowerSpecialCommendation,recognising
feedbackthatsees94percentofpolicyholderssaythat
theywouldrenewwiththeorganisation.Sowhilethese
policiesarenotavailabletomostofus,manyinsurers
woulddowelltolookhardatwhatallowsPoliceMutual
toprovidesuchasatisfyingexperienceforitscustomers.
- NFU Mutual 91.74%
PoliceMutual
CATEGORIES RATINGS
“Itowedmynewcarwhileitwasingear,damagingitsomuch
thatitwasawrite-off.NFUdidn’tquibbleandpaidforanewcar.”
“Ihadtoclaimagainstthe
insuranceofathird-partydriver.
Everythingwentsmoothly,with
nofinanciallosstomyself.”
50 1
OWNER’S
VIEW
OWNER’S
VIEW
Ease of purchase
(web &phone)
Telephone experiencewhen
making claim
Keeping youinformed when
claim is being assessed
Speed to settle claim
Friendlinessand helpfulness
during claim
Value formoney
Overall satisfaction with
claim process
Would yourenew
your current policy?
YES 93% NO 7%
CASE STUDY
Adrian Sharpington
LIVES:Biggin Hill, London
DRIVES:Honda Civic
HAVINGpreviouslyworkedintheinsuranceindustry,
AdrianSharpingtonknowshowtotellgoodproviders
frombad.And,whenAdrianreadaboutNFUMutual’s
multipleDriverPowerwinsinAutoExpress,hedecided
tolookatchoosingthemashisnextinsurer.
“TheycameoutontopandIthought:‘That’sagood
enoughrecommendation’,”saidAdrian,whoproceeded
totelephoneNFUforaquote.
“Igotstraightthrough,”heexplained.“I’veneverhad
aproblemringingthem,asyousooftendothesedays
whencompanieswillputyouonholdfor25minutes!
“I’vehadnoproblemwiththematall.Verynice,
pleasantstaff.IhavenocomplaintsandI’drecommend
themtoanybodyfrommyexperience.”
WhenhefirstretrievedhisquotesfromNFU,Adrian
haggledslightly,althoughhewasstillhappytopaya
smallpremiuminordertobeinsuredwithwhatwas
consideredareputablecompany.
“Ididhaggleandtheycamedown.Theywerefairly
competitive.Ifoundsomecheaperquotes,buttheywere
notfromcompaniesIwouldwanttoinsurewith.”
And,whiletheprocessofrenewingyourcarinsurance
ofteninvolvesaphonecalltoyourcurrentproviderto
negotiateoveraninflatedauto-renewalprice,Adrian
hasn’thadthisissuewithNFU.“Thisyear,Ididn’t
arguewiththem,”hetoldus.“Theywerefair.”
“They came out on topand I
thought, ‘That’s agood enough
recommendation’. I’venever had
aproblem ringing them, as you
so often do thesedayswhen
companies will put youon
hold for25minutes!” OWNER’S
VIEW
SPECIALLY
COMMENDED
PoliceMutual