Auto Express – July 30, 2019

http://www.autoexpress.co.uk SpecialIssue 67

22001199

DIDYOUKNOW?DatafromHighwaysEngland,whichmanagesthemotorwaynetwork

andstrategicA-roads,showsaround190,000motoristsbreakdownontheseroadseveryyear.

AUTOAIDcustomersaremorelikelytobe

attendedtowithinthehourthanAAmembers,

andthefirmisratedasfriendlier.You’renot

tootakenwithhowlikelytechniciansareto

fixafaultbytheroadside,whilethenumber

ofcarsreceivingapermanentfix(38.4per

cent)isslightlybelowaverage.Sevenout

of10customerscancontinuetheirjourney

withapermanentortemporaryfix,while

techniciansarewellturned-outandfriendly.

BRITANNIARescueimpresseswithitsbronze

medal,butweshouldn’tbetoosurprised:

therescuecompanyisownedbyLV=,who

finishedfourthinourinsurancerankings.

Britannia’splacingishelpedbyasuper-

simplepurchaseprocess,whilethefirm’s

techniciansarewellpresented,andthe

staffarejudgedtobefriendlyandhelpful.

Technicianscouldfixmorefaultsbythe

roadside,butthesearestillstrongscores.

GREENFlagisexcellentatkeepingbroken-

downcustomersinformed,andnootherfirm

isbetter-value.Continuingthoseimpressive

resultsisafirstplaceforfriendliness,and

secondforthespeedinessofrecoveries.A

low-ishproportionofdriversarerecovered

withinthehour,butthey’remorelikelytoget

helpwithin30minutesthanmembersof

anyotherservice,withalmostaquarter

receivingassistancewithinhalfanhour.

GEMMotoringAssistwinsfortheseventh

yearinarow–perhapsthelongestwinning

streakDriverPowerhasseen.Awhopping

67.8percentofyousayhelparrivedwithin

thehour,plusGEMisexcellentatkeepingyou

informed,staffareveryfriendlyandthefirm

offersstrongvalueformoney.Customerscan

chooseconventionalbreakdowncover,oran

alternativethatseesbroken-downdrivers

paybeforeclaimingcostsbackfromGEM.

88.60%

88.79%

89.39%

90.66%

4. AutoAid


5. Britannia Rescue


6. Green Flag


7. GEM Motoring Assist

RATINGS

RATINGS

RATINGS

RATINGS

CATEGORIES

CATEGORIES

CATEGORIES

CATEGORIES

“I’veusedboththe

AAandtheRACinthe

past,butAutoAidis

muchmorecompetitive,

bothintermsofprice

andservice.”

“Incrediblyhelpfulwhen

myalternatorbeltbroke.

Theysaidtocalltohave

mycartowedtoagarage;

Ididthenextdayandthey

cameattheagreedtime.”

“Brilliantchapwho

cameoutrecommended

anearbygarage.The

repairwascompleted

withinmylunchhour

foragoodprice.”

“Contactwasquickand

smooth.Unabletofixat

roadside,sothecarwas

takentoalocationofmy

choosing.GEMkeptin

touchfromstarttofinish.”

25 1

25 1

25 1

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OWNER’S

VIEW

OWNER’S

VIEW

OWNER’S

VIEW

OWNER’S

VIEW

Arrived within an hour?68.5% Topresult of callout: Permanent fix38.4%

Arrived within an hour?61.9% Topresult of callout: Permanent fix34.9%

Arrived within an hour?55.7% Topresult of callout: Permanent fix36.9%

Arrived within an hour?67.8% Topresult of callout: Towedtogarage of choice29.9%

Ease of purchase

Keeping youinformed

Speed of recovery

Ability to fix the fault

Friendliness&helpfulness

General presentation

Value formoney

Ease of purchase

Keeping youinformed

Speed of recovery

Ability to fix the fault

Friendliness&helpfulness

General presentation

Value formoney

Ease of purchase

Keeping youinformed

Speed of recovery

Ability to fix the fault

Friendliness&helpfulness

General presentation

Value formoney

Ease of purchase

Keeping youinformed

Speed of recovery

Ability to fix the fault

Friendliness&helpfulness

General presentation

Value formoney