Care Home Professional – August 2019

PAUL NEWMAN, CEO, GREENSLEEVES CARE THE BIG INTERVIEW

August 2019 | CARE HOME PROFESSIONAL 25

outstanding care but added the role of
the registered manager was key.
“A lot of it comes down to the drive and
ambition of the local manager,” he noted.
Of its three outstanding homes, one
manager has been with the company for
24 years, another 10 years and the other
has been poached by a competitor.
“Both of our outstanding managers
are keen to look at new ideas and
innovation,” Paul said.
“They are constantly rearranging
their home, trying out new things. They
are always wanting to do better for
their residents. It’s about culture and
behaviour and the role modelling they
give to their wider team and people being
made to feel part of a team and the vision
for the home. It’s homes with direction
and momentum that get there.”
As well as its overall outstanding
home, the provider also recognises its
homes with one outstanding KLOE to
provide a further incentive for them to
go one better.
Greeensleeves Care also shares its

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resident and family feedback with

Your Care Rating which helps the

provider gauge how it is doing across

its portfolio as well as how it performs

against its peers.

eLearning enables the provider to

help staff at acquired homes hit the

ground running by allowing them to

begin training before day one.

The provider’s training team provide

the biggest input during the onboarding

process, spending time going through

a full induction looking at values,

behaviour and checking their training

metrics are up to date and ensuring

they are not going to fall foul of CQC.

“People like the fact we are a charity

and know that any surplus income we

generate goes back into the services,”

Paul said.

The charity established its Centre for

Quality in 2015.

“We have a couple of working

programmes where we bring together

different staff groups to look at different

areas,” Paul added.

“The first one we did looked at

activities and community engagement.

About 12 of our people got together

and developed a manual new activities

co-ordinators can be given to kickstart

them on their journey.”

Cooks and chefs from each of the

services come together for two days each

year to share best practice. Greensleeves

Care also has a learning stream on end

of life care in association with the Royal

Trinity Hospice in Clapham.

“We take the time to make sure we

make the most of the fact we have become

a group of care homes,” Paul added.

During the first six months following

acquisition, Paul said it was also

important to give homes breathing

space to be allowed to embed into the

organisation.

“We generally have a policy when

we take a home on unless there is

anything which needs addressing for

safety reasons to leave them alone for

six months and let them adapt and

get used to us and us get used to them