Care Home Professional – August 2019

38 CARE HOME PROFESSIONAL | August 2019

TECHNOLOGY & INNOVATION COURTNEY THORNE

breach reports, which amounted

to several hours each collating

period;

• giving home managers the
  confidence to reassure relatives
  that their loved one is being seen
  in a timely manner;


• providing instant access
  to reports to demonstrate
  responsiveness and safety
  to CQC;


• offering instant 24/7 data access
  to head office managers wherever
  they are;


• enabling users to drill down and
  look at call bell data in granular
  detail, with tiered reports
  offering excellent visibility at
  every level; and


• making it easier to share best
  practice in call bell handling
  across all homes through
  accurate data and swiftly
  generated reports.
  Colten Care Operations Director
  Elaine Farrer said: “When it comes
  to CQC inspections, having instant
  access to reports helps prove our
  responsiveness. It’s easy for our
  home managers to demonstrate how
  responsive we have been over any
  period in question.
  “At the same time, we can clearly
  show our homes are very safe places.
  You can’t put a price on the visibility we
  now have on a daily basis. It means we
  can spot trends, hold staff accountable
  for any breaches and identify good
  practice so we can confidently ask the
  question: ‘Why is this not always the
  case across out entire portfolio?’ We
  can see what is happening now, not just
  what happened before.
  “We can adjust and improve staff
  allocation and deployment, and
  improve our governance and quality
  assurance. We certainly recommend
  Courtney Thorne and the CT Cloud.
  Ultimately, it is helping us drive down
  response times, ensuring our residents
  receive the very best care in a timelier
  manner. It is playing an important
  supporting role in our objective of
  being our region’s care home provider
  and employer of choice.”

RESPONSIVE

C

olten Care’s relationship with Courtney Thorne has

evolved over many years, so it was natural for the

south coast provider to turn to its partner when seeking a more

efficient and accurate way of collating, monitoring and analysing call

bell data across it care homes.

Colten Care had previously collated call bell breaches manually on

a Word document in a time consuming process that could take up to

six weeks.

While switching to a more automated way of showing breaches more

recently by using a spreadsheet to insert call bell data obtained via USB

from a Courtney Thorne server, the process remained time consuming,

prone to inaccuracies and required additional staff training.

When asked to come up with a new solution to the problem, Courtney

Thorne’s Head of R&D David Hollings suggested CT Cloud, which

enables reports to be generated and shared automatically.

CT Cloud is now up and running across all Colten Care homes

following a successful six-month pilot.

The solution has provided a number of benefits, namely:

• improving the understanding of when and where calls are
  originating and how well they are being responded to;


• cost savings on cutting the time previously spent on generating

COURTNEY THORNE’S CT CLOUD NURSE CALL

SYSTEM HELPS CQC ‘OUTSTANDING’ CARE

HOME PROVIDER COLTEN CARE ACHIEVE AND

DEMONSTRATE EXCELLENCE.

SAFE AND