Happy
holidays
MYTH 1 MYTH 2 MYTH^3
TRAVELCONSULTANTSWILL
ENCOURAGEMETOBUY
PRODUCTSWHERETHEY
MAKEMORECOMMISSION
Theinsandoutsofplanninga holiday
canbeoverwhelmingasit is,without
worryingaboutsalespitchesbeing
thrownyourway.HouseofTravel
believea successfulholiday
isonewhereyoucomeawayhaving
hadtheultimateholidayforthebest
price,andwhereconsultant
suggestionsareprovidedtoenhance
yourexperience.Whateveryour
adventure,they’rehappytohelpinany
way.SarahCrowefromHouseofTravel
HighStreetLanessays,“Wordof
mouthissoimportantinourbusiness.
Wegenuinelyrecommendthebest
holidayforeverycustomerandwe
followupwitheverycustomerwhen
theygethometoseehowthingswent.
Lastweek,I madea restaurant
reservationata popularhotspotfora
customertravellingtoSingapore.I
earnednocommissionondoingthis,
butI knowmycustomerisgoingto
lovethisexperience.HouseofTravelis
allaboutgoingtheextramiletocreate
incredibleholidayexperiences.”TRAVELCONSULTANTS
AREOUTOFTOUCH
WITHTECHNOLOGY
Theworldisbecomingevermorehigh-
techandtheHouseofTravelteamareno
laggards.Theirconsultantsarecluedupon
allthelatesttrendsandcanworkwithyou
online,overthephoneorinperson.There’s
alsononeedtosiftthroughfakereviewsif
you’rea HouseofTravelcustomer– they’ve
beencollectingverifiedcustomerand
consultantreviewsformorethan 10 years.
Onceyou’vebookedyourexcitingholiday,
theHouseofTravelappgivesyouaccessto
youritineraryandallowsyoutheflexibility
tofindthebestrestaurantsandthingstodo,
andbookactivitieswiththesupportofyour
consultant,rightfromthepalmofyour
hand.“Customersareoftensurprisedto
findoutthatinonesearchHouseofTravel
cancheckallthesamebookingsitesyou
wouldathome,plusmanymorethat
customerscan’taccess,”saysAlisonKearney
ofHouseofTravelHowick.“Onecustomer
alwayscomesinwithhislaptopandwe
comparetherateshefindswithwhatIcan
get.Lasttime,it wasa month-longtripand
wewereabletomatchorbetterthewhole
itinerary– andweaddedsomenew
ideashehadn’tthoughtof.”
TRAVELCONSULTANTSWON’T
WORKWITHMYRESEARCH
OneofthethingsHouseofTravel
consultantsappreciateisthat
researchiskey.Theyencourageyour
ideasandwelcomeyourresearch,
whichcombinedwiththeirexpert
knowledgeensuresyouachievethe
holidayofyourdreams.
If yourconsultantdoesn’tknowthe
answer,they’llcallontheirlarge
networkofdestinationspecialists
togetyoutheverybestadvice.
“Ireallyliketochataboutwhatmy
customershavefoundasit helpsme
createtheperfectholidayforthem,”
saysAmandaRadovanovichofHouse
ofTravelNelson.“Irecentlyhad
a customeraskmetobooksome
flightstoEurope.Somewhat
reluctantly,theytoldmethey’d
alreadyorganisedtheiritineraryand
accommodation.Talkingthroughtheir
plansenabledustorearrangetheir
itinerarysothattheyreplaced
someflightlegswithrail,savedon
airporttaxes,timewastedinairports,
andjustover$1000.Someofthe
changesI recommendedendedup
beingthehighlightsoftheirtrip.”Ourworld is super-connected,
yettravel agentsareasrelevant
asever. AtHouseof Travel,they’ve
updatedtheirapproach. Discover
howthey canwork with you
to planthe tripyou want
T
hinktravelagenciesareretro?Here,House
ofTravelhelpstoquashsomecommonmyths
andmisconceptions,andgivesusaninsight
intohowthey’vemodernisedtheirapproach
intoday’stechnologicalworld.
There’snodoubtthatKiwisloveexploring.However,whilethethoughtofpackingyourbagsandtakingoffonan
adventureis undeniablyalluring,thelogisticsinvolvedcan
oftensendyouintoa bitofa tailspin.Sowheredoyoustart?
Insteadoftryingtoweaveyourwaythroughthemyriadof
dubioustravel‘deals’andunfamiliarairlines,consider
usinga travelagenttohelpmaketheplanning yby.‘We recommend the best holidays for our customers’
SEPTEMBER 2019 / NEXT 149
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