What Patient Engagement Looks Like
Through a FollowMyHealth User’s Eyes
ADVERTISEMENTFollowMyHealth is changing the engagement conversation
Unlike other patient engagement products, the FollowMyHealth platform enables patients to become active participants in
their own health on the devices they use every day. FollowMyHealth opens up the conversation, enabling a dialogue that
helps build meaningful relationships between patients and providers while driving healthier outcomes, improving quality of
care and increasing patient satisfaction and loyalty.When we think of technology’s role in healthcare, it’s easy to think: Patient Portal.
With Allscripts mobile-first patient engagement strategy, the patient experience extends well
beyond the portal with FollowMyHealth®. In the age of mobile everything, you need a platform
that will meet patients on the devices they use every day, at exactly the right moment in their care.
That’s one of many differences providers find when using
the FollowMyHealth platform. It unifies communication for
patients and sends the right information at the right time.
From pre-care instructions and reminders, to point-of-care
operational efficiencies and post-care follow up via secure
messaging—FollowMyHealth engages patients where they
are most: on their mobile devices.
As fee-for-value takes hold and reshapes how providers
deliver care, it has become increasingly important to care
for patients beyond the walls of the hospital and physician
office. Here is a look at how mobile-first technology
enhances the patient’s overall experience while also helping
achieve the best outcomes possible.
Pre-care: Activating the patient
Preparation is critical for timely and comprehensive care
delivery, and it should begin before the patient arrives
at the doctor’s office. FollowMyHealth provides intuitive
ways for clinicians to engage their patients, beginning with
appointment confirmations and reminding patients when
it’s time for their next visit. This is a key driver in closing
gaps-in-care and ensuring patients have all the necessary
documentation, instruction and screenings prior to their visit.
These resources and reminders help keep practice operations
running smoothly and work to instill patients’ confidence in
their providers.
Point-of-care: Streamlining
the visit
FollowMyHealth delivers a mobile check-in experience
and enables patients to update demographic data, make
co-payments, e-Sign forms and take point-of-care health
assessments—all leading to improved efficiencies for the
patient and staff. While waiting for an exam or service,
patients and their families can receive real-time notifications
and other pieces of timely education. This is all designed
to maximize face time with the clinicians. The interaction
between a doctor and patient is very important, and with
FollowMyHealth, that interaction is enhanced. After the visit,
the engagement is amplified far beyond the clinic walls.
Point-of-care summaries are delivered immediately following
the appointment, ensuring patient clarity and understanding
of their visit, no portal account required.Post-care: Going beyond the
portal for deeper patient/
provider engagement
Post-visit, FollowMyHealth keeps the lines of communication
open by giving patients and providers an efficient way to keep
the conversation going in between physical visits.Tailored follow ups are delivered at the precise moment in care,
when they will be most beneficial. This includes:- Referral coordination that is simplified for the patient by
sending a link via text message to schedule follow-up visits
with an in-network provider. - Medication reminders delivered conveniently to the patient’s
mobile device. - Satisfaction surveys to help providers stay close to patient
satisfaction scores and assist in addressing concerns before
they become problematic.
This mobile-first methodology serves to ensure patients clearly
understand their care plan and adherence is met.